FAQ

If your SIM Card is not latching with the network manually you need to find application “Lyca Mobile Services” – it can be found in Menu of your phone or in tools, after this please follow below instruction:

Choose option – “Select mode”
Select mode – “Manual”
Next you should select country in which you are currently with your SIM Card or “Roaming” if this country is not visible on the list

After choosing the correct options in application please go to the settings of your mobile phone – next choose “Mobile network” and manually select operator Lyca Mobile or partner network (in Poland it will be network “Plus”).

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Normally, we will keep your number for 120 days if you do not use our service. However, you may also keep your Lyca Mobile number for up to 1 year without using our service. Just dial <*139*9999#> from your Lyca Mobile number and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 25zt will be deducted from your balance.

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations.

If your mobile phone screen shows any of the following when you first put your Lyca Mobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.You can also call Customer Services team on 729 200 322 or 322 from Lyca Mobile for expert advice.

If you have activated your SIM PIN code and then entered the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping. If you have already joined My Lyca Mobile you can also find your PUK code displayed there – click here to login. If not please call our Customer Services team on 729 200 322 or on 322 from Lyca Mobile, and our team will return your call.

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.

Once you’ve inserted your new Lyca Mobile SIM, you can view your number by dialling *132# (or 97#).

Yes, you can. To find out how to transfer your existing number to Lyca Mobile click here.

No, never.

How can I contact Lyca Mobile? Visit our Contact us page for full details of the ways you can get in touch with us.

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Lyca Mobile SIM cards and Top-up vouchers are available at many shops throughout Poland.

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a “+”. Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”.

If your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our Customer Services team on 729 200 322 or 322 from Lycamobile for expert advice.

Please contact Customer Services on 729 200 322 as quickly as possible and one of our advisors will help you.

No we do not offer Premium SMS or Premium Calling as part of our product offering.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Your Lyca Mobile Voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in Poland dial 121. Calls to access the voicemail are absolutely free.

Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

You can use your debit/credit card to automatically Top-up your account . This means that when your account reaches a certain level – we will automatically Top-up your account with a pre agreed amount of money from your registered credit/debit card. This saves you the problem of having to remember to Top-up and means that you never run out of credit or experience any unnecessary inconvenience.

Auto Top-up is the best way to always stay connected to your friends and family without running out of credit. To set up Auto Top-up, you need to Log on to MY LYCA MOBILE. Complete a Top-up using your debit or credit card. While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from 5zł, 10zł, or 20zł for your Top-up. When your credit falls below your minimum level, your phone will be automatically Topped-up.

Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +48 729 200 111 for Lyca Mobile Poland. If you see a different number, enter +48729200111 and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.